Considering Eco Terra?
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First distinguish settling from failure
Surface impressions in wool or quilted covers are not always the same as a collapsed latex layer or failed support core. Check the manufacturer’s warranty definition and measurement threshold before assuming a visible impression qualifies as a defect.
Potential causes
- Unsupported or widely spaced foundation
- Layer fatigue
- Coil failure in a hybrid
- Repeated concentrated load
What to do
- Verify foundation requirements
- Measure the impression on an unloaded bed
- Photograph the mattress and base
- Review the written warranty before filing a claim
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